Yazoom Commitment
We will always deal with you openly, honestly, and with integrity. If we mess-up (No, we’re not perfect. Yet.) get in touch with us and we'll return your purchase. You can’t say fairer than that.
Why? Because of what we say in our Core Values statement: "We value honesty. Tell us if you're not happy with our service, and we'll fix it. Mind you, that won't happen, because our service is outstanding and flawless. And since honesty is one of our Core Values, we must be telling the truth."
We're in business to do the right thing by our customers and our clients. So we've made a conscious decision to trust you, and to remove as many obstacles as we can. We’re trying to keep it simple, but if it’s getting complicated please tell us.
We want you to be able to tell people that your experience with Yazoom has been a good experience. Even if we stuff up. We're human, so it may happen. So, if it does happen, just call us. We want to make it right.
But remember we’re only the piggy-in-the-middle! We’re only acting on behalf of the business. Yazoom is not the actual business. Don’t shoot the messenger and all that jazz, especially if the messenger is us. The merchant should always be your first port of call if you have a query or concern about your experience. And because we only put nice people and great businesses on Yazoom, we will help you resolve any issues you have when trying to redeem your offer. We're all about open, honest discussion, so if you want to learn more about our full terms and conditions they are right here. Yep, in broad daylight, for all to see.
We want our Yazoomers to have nothing but best; the best experiences in the best cities with the best businesses, bar none. That includes your experience on our site and with our staff. If we're not up to scratch please tell us. We want to fix it for you.
So there you are. It's a simple promise. And we will honour it. Expect nothing less from Yazoom.
Dave Healy,
Managing Director
Yazoom.
